Information about permanently suspended accounts

Dear MixMaster Players, Maintaining a fair and enjoyable gaming experience for all users is our top priority. To uphold this, we strictly prohibit the use of illegal programs, bots, hacks, or any other form of third-party software that provides an unfair advantage or disrupts gameplay. ※ What Happens if You Use Illegal Programs?Immediate Account Suspension: Accounts detected using illegal programs will be instantly suspended while we conduct an investigation. Permanent Ban: If verified, the offending account will face an immediate, non-reversible permanent ban. This includes the loss of all characters, items, and progression. No Appeals: Once an account is permanently banned for illegal program usage, no appeals will be considered. Our decision is final. ※ How We Detect Violations: Our system continuously monitors for abnormal activity, including unusual movement patterns, rapid actions impossible through normal gameplay, and other suspicious behaviors. Additionally, we conduct regular audits of game logs and user reports to detect any signs of cheating.

• In last updates, our system monitor and checks for every kind of in-game memory change or the use of 3rd party software that does interfer in game memory while playing.

※ Preventive Measures:Real-Time Monitoring: Our game masters regularly patrol active zones and may engage with players to verify their actions. Players who fail to respond or exhibit suspicious behavior may be subject to further investigation. Advanced Detection Tools: We use cutting-edge detection software to identify and flag accounts engaging in illegal activities. These tools ensure that our investigations are thorough and accurate. From now on, every account suspended permanently will appear in our ban list, which can be verified at anytime in our support area. Play Fair, Stay Safe: To protect your account and enjoy the game without risk, we urge all players to refrain from using any third-party software or illegal modifications. If you suspect another player of cheating, please report them through our official support channels. Although it has not been detected, if users submit sufficient evidence along with a video attachment when they discover a user suspected of having an illegal program, we will intensively monitor the user and conduct an audit. Thank you for being a part of the MixMaster community. Together, we can ensure a fair and balanced environment for everyone to enjoy.

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As a reminder, we ask that you always check and pay attention to our terms of use, as bellow. 15. GENERAL PROVISIONS - Additional duties applied to all players: Under no circumstances should you use offensive language, mistreat other players, or engage in disruptive behavior. This includes refraining from using other languages with offensive words directed towards players. Please note that violations of these rules may result in penalties such as placing your character in the consolation map or account banning, which restricts any activity until the ban is completed based on the offense committed. (a) No Disruptive Behavior: Trolling to the point of annoyance is prohibited. (b) No Offensive Language Towards Others/GM. (c) No Racism. (d) No Scamming. (e) No Begging. (f) No Spamming Chat Window. (g) No Player Harassment. (h) No Whisper Spam. (i) No Communicating with a GM using rude language or spamming. (j) No Bug Abuse. (k) No Kill Stealing: Interfering with a player who has already begun killing a monster is considered kill stealing. (l) No Use of Auto Programs in the game. (m) Do not make false and unfounded accusations against staff members. (n) Joyple Australia is not responsible for transactions made outside the game or involving real money with third parties. The responsibility for exchanging items/henchs/gp rests entirely with the player. (o) When sending or exchanging items with another player, you confirm that you are "donating" the items sent through the trade. In case of transaction problems, Joyple Australia is not responsible for refunding the items. Only engage in trades if you are certain. (p) Modifications to the Game Client are not allowed. No support will be provided for in-game problems related to client modification. (q) Changing the game client's files or using any third-party software is strictly prohibited. Violation of this rule may result in a 30-day suspension of the account (for file modification) or permanent account suspension (for use of third-party software) without prior notice. The punishment may be subject to change or revocation by team members. (r) Users who modify game client files will receive a warning. Continued file modification after receiving a warning will result in the following punishments: 2nd time - 7 days ban, 3rd time - 30 days ban, 4th time - permanent account suspension. The punishment can be changed or revoked by team members without prior notice.